Netley Court

Netley Court

Customer has left the following comments:-

How clear was the training? Very clear
Did the operators find the machine easy to use? Yes
Was the training carried-out professionally? Yes
Are all the operators happy to use the machine? Yes
Did the machine perform as expected? Yes
What was your overall opinion of the training? Very good
Training carried-out by Kevin Hines

The training was very clear and the housekeepers were asked if they had any questions a number of times, Very good

Yorkare

Customer has left the following comments:-

How clear was the training? Very clear
Did the operators find the machine easy to use? Yes
Was the training carried-out professionally? Yes, Very professional
Are all the operators happy to use the machine? Yes
Did the machine perform as expected? Better
What was your overall opinion of the training? Very good easy to understand
Training carried-out by Neil Anthony

The trainer Neil Anthony is a nice bloke, explained the machine in easy terms very helpful

Yorkare

Sue Ryder Care

Sue Ryder Care

Customer has left the following comments:-

How clear was the training? Very clear and concise
Did the operators find the machine easy to use? Yes, due to the excellent training given
Was the training carried-out professionally? Very
Are all the operators happy to use the machine? Yes
Did the machine perform as expected? Yes
What was your overall opinion of the training? Very helpful
Training carried-out by Jon Asbury

Jon explained how to use the machine incredibly well, he made sure everyone was happy before moving on to another instruction

He involved the operators and gave time for them to try the machine and also ask questions

He didn't rush the operators or any of the instructions, clear and concise. Very impressed.

Kent Care Home Group Choose Duplex

Charing Healthcare are a company with family origins and currently have 10 care homes across Kent and Medway which deliver dementia residential care, nursing home care and also learning disability care.

With cleaning and hygiene practices already a high priority and the Corona Virus pandemic unfolding earlier in the year, the management at Charing Healthcare decided to look at ways of enhancing their cleaning regimes.

Charing Healthcare director, Senna Osman commented “We had a Duplex Steamer at one of our homes for a few years which was great. Then Covid hit and when we started to look at measures we could put in place to assist and elevate our infection control procedures and the Duplex Steamer instantly came to mind. We then purchased 8 more machines for our other homes which have been great. The team at Duplex arranged the delivery and training for the machines very promptly and have supported us anytime we need help. Thank You!”

The machines Senna chose were the highly popular Duplex 340 Steam and Duplex 420 Steam floor cleaning machines which clean and sanitise both carpets and hard floors utilising the power of steam which has been proven to kill 99.998% of bacteria.

Senna Osman Charing Healthcare

Amazing Machine…

This machine is amazing, it steam cleans, scrubs, picks up and dries the carpet in the same motion...these are like no other cleaning machine out there. It sanitises and leaves the carpet nice and fluffy like the day it was new. Drying times are amazing-it's dries in the hour as its not just soaking the carpet.

Mr Jet Cleaning Customer

Orchard Blythe Training

Customer has left the following comments:-

  1. How clear was the training? Very Good
  2. Did the operators find the machine easy to use? Yes
  3. Was the training carried-out professionally? Yes, Very good
  4. Are all the operators happy to use the machine? Yes
  5. Did the machine perform as expected? Yes, Excellent
  6. What was your overall opinion of the training? Excellent

Training carried-out by Neil Anthony

Hayley Ford

“Made an unbelievable difference…”

The Duplex steamer has made an unbelievable difference in the kitchen and washroom areas enabling us to open and operate safely. Well done Duplex!”

John Wilshire Weedon Village Hall

“Best machine I have ever used…”

Best machine I have ever used (Duplex 420 Steam) Effortless cleaning-cuts down the cost of chemicals used as only uses steam. Stain removable is unbelievable-easy to maintain and keep clean. Love it!

“Excellent Customer Service…”

Thanks for sending through the PDF manual yesterday and for passing on this information. I’d separately sent the same question to Duplex UK earlier and Kevin also confirmed the same, so thanks go to all on that front as well, excellent customer service.

It’s good to know that the machine has been well thought out in this regard; using distilled water instead of tap will make maintenance an awful lot easier. Since Kevin’s earlier answer I went ahead and filled our EVO with the DI water and put it into service. We’ve been super-impressed with it so far and have no regrets about paying the little extra to get ourselves such a nice machine.

“On the ball, professional and organised…”

Kevin was great, he demonstrated the machine really well and made the session informative and interesting. He talked knowledgably about the various products and explained their benefits without putting over the top pressure on me to make additional purchases-this tactic never works as it puts people off. Everyone at the company from my first contact at The Cleaning Show last March through to the staff at the office as well as Kevin have been on the ball, professional and organised. I really wish all companies were like yours!

“Best machine I have ever used…”

Best machine I have ever used (Duplex 420 Steam) Effortless cleaning-cuts down the cost of chemicals used as only uses steam. Stain removable is unbelievable-easy to maintain and keep clean. Love it!

“We’ve been super-impressed with it…”

Thanks for sending through the PDF manual yesterday and for passing on this information. I’d separately sent the same question to Duplex UK earlier and Kevin also confirmed the same, so thanks go to all on that front as well, excellent customer service.

It’s good to know that the machine has been well thought out in this regard; using distilled water instead of tap will make maintenance an awful lot easier. Since Kevin’s earlier answer I went ahead and filled our EVO with the DI water and put it into service. We’ve been super-impressed with it so far and have no regrets about paying the little extra to get ourselves such a nice machine.