I am writing to you to give you a reference for the Duplex machine. We were using two of those machines four years ago almost daily on all the floors and carpets here at Oriel in Maidenbower. Since then I have not found such a universal, efficient, long lasting, strong built, easy to operate and reliable machine. We have bought a new one again just last week. It was put into action straight away and lot of the work was accomplished.  I mostly appreciate the steamer. It cleans most of the dirt even without use of chemicals and can reach the edges too. The size of the machine is ideal to use around and underneath tables when the carpet marks need to be cleaned. I give this make and model of machine 9 out of 10.

I have to mention as well that DUPLEX training by Barry was very professional, thoroughly performed and highly effective.

5 June 2020

Marlborough College has been using Duplex Machinery for over a decade now. The Machinery has proved extremely hard wearing and based on purchase price and the longevity of the equipment represents extremely good value for money.  

Therefore we are pleased to be continuing our relationship with Duplex and the use of their machinery in our cleaning operations.

5 June 2020

Newly established practice Whitstable Bay Vets is the result of many years of dreaming and planning on the part of husband and wife vet team Adam and Vicky Scutt. They designed every aspect of the practice to be welcoming and convenient with impressive fully equipped facilities to provide comprehensive, high-quality care of the highest clinical standard for the pets of Whitstable, Canterbury and the surrounding area of Kent.

Having worked in practices all over Kent, they both knew that they wanted to do things a bit differently – with a smile, a gentle hand and the space and time to do things right. With a handpicked team of friendly and experienced nurses and receptionists to help bring their dream alive they’ve created a practice that’s unique and just a bit special.  

To maintain high standards of clinical cleanliness they have enlisted the help of local long-established floor cleaning machine manufacturer, Duplex to supply their unique cylindrical brush machine which sanitises using the power of steam.

As the Duplex machine uses minimal water floors dry in seconds and the temperature of the steam kills the most common bacteria found in the environment. The Duplex is also available as a standard chemical model to be used in conjunction with disinfectants/sanitisers used regularly in the veterinary environment.

Duplex also supplies a range of vacumated and non-vacumated steam cleaners for cleaning and sanitising kennels, tiles, walls and equipment-these also kill bacteria and remove dirt and debris from surfaces leaving them dry and hygienically clean.

The Duplex machine was recommended to Adam and Vicky by new team member, nurse, Cheryl Aslett who had used the machine at her previous practice and was so pleased with the results that she thought the Duplex was a “must-have” for the new practice.

Cheryl commented “We chose the Duplex floor cleaner for Whitstable Bay Veterinary Practice as it is a fantastic product all round. The steam cleaning means we don't have to use harmful chemicals daily in our cleaning regime which saves time and cost. It's very easy to use and the team at Duplex are so lovely and helpful giving us all a full demonstration of how to use and clean the machine. They even provided a handy step by step guide poster for us to refer to. The floor machine itself glides easily across the floor and leaves hardly any residue which is so important to us when dealing with our busy practice as clients and their pets are always coming through the doors. We love the result it leaves on our brand new floor keeping it fresh, clean and new-looking forever! The cleaning of the machine after each use is simple and easy which enables us to get the job done quicker. It's compact and easily stored away too. We are very happy with our choice of floor machine and would definitely recommend it to anyone wanting a great product at a good price with fantastic long lasting results.”

Duplex congratulates Adam & Vicky on their new venture with its fantastic location and state of the art facilities and wishes them every success for the future.

5 June 2020

Thanks for sending through the PDF manual yesterday and for passing on this information. I’d separately sent the same question to Duplex UK earlier and Kevin also confirmed the same, so thanks go to all on that front as well, excellent customer service.

It’s good to know that the machine has been well thought out in this regard; using distilled water instead of tap will make maintenance an awful lot easier. Since Kevin’s earlier answer I went ahead and filled our EVO with the DI water and put it into service. We’ve been super-impressed with it so far and have no regrets about paying the little extra to get ourselves such a nice machine.

5 June 2020

Best machine I have ever used (Duplex 420 Steam) Effortless cleaning-cuts down the cost of chemicals used as only uses steam. Stain removable is unbelievable-easy to maintain and keep clean. Love it!

5 June 2020

Kevin was great, he demonstrated the machine really well and made the session informative and interesting. He talked knowledgably about the various products and explained their benefits without putting over the top pressure on me to make additional purchases-this tactic never works as it puts people off. Everyone at the company from my first contact at The Cleaning Show last March through to the staff at the office as well as Kevin have been on the ball, professional and organised. I really wish all companies were like yours!

5 June 2020

Thanks for sending through the PDF manual yesterday and for passing on this information. I’d separately sent the same question to Duplex UK earlier and Kevin also confirmed the same, so thanks go to all on that front as well, excellent customer service.

It’s good to know that the machine has been well thought out in this regard; using distilled water instead of tap will make maintenance an awful lot easier. Since Kevin’s earlier answer I went ahead and filled our EVO with the DI water and put it into service. We’ve been super-impressed with it so far and have no regrets about paying the little extra to get ourselves such a nice machine.

16 June 2020

Best machine I have ever used (Duplex 420 Steam) Effortless cleaning-cuts down the cost of chemicals used as only uses steam. Stain removable is unbelievable-easy to maintain and keep clean. Love it!

16 June 2020

The Duplex steamer has made an unbelievable difference in the kitchen and washroom areas enabling us to open and operate safely. Well done Duplex!”

John Wilshire Weedon Village Hall Jet Vac Alpha 13 October 2020

Customer has left the following comments:-

  1. How clear was the training? Very Good
  2. Did the operators find the machine easy to use? Yes
  3. Was the training carried-out professionally? Yes, Very good
  4. Are all the operators happy to use the machine? Yes
  5. Did the machine perform as expected? Yes, Excellent
  6. What was your overall opinion of the training? Excellent

Training carried-out by Neil Anthony

Hayley Ford Duplex 340 Steam 19 October 2020

This machine is amazing, it steam cleans, scrubs, picks up and dries the carpet in the same motion...these are like no other cleaning machine out there. It sanitises and leaves the carpet nice and fluffy like the day it was new. Drying times are amazing-it's dries in the hour as its not just soaking the carpet.

Mr Jet Cleaning Customer Product Reviewed 27 October 2020

Charing Healthcare are a company with family origins and currently have 10 care homes across Kent and Medway which deliver dementia residential care, nursing home care and also learning disability care.

With cleaning and hygiene practices already a high priority and the Corona Virus pandemic unfolding earlier in the year, the management at Charing Healthcare decided to look at ways of enhancing their cleaning regimes.

Charing Healthcare director, Senna Osman commented “We had a Duplex Steamer at one of our homes for a few years which was great. Then Covid hit and when we started to look at measures we could put in place to assist and elevate our infection control procedures and the Duplex Steamer instantly came to mind. We then purchased 8 more machines for our other homes which have been great. The team at Duplex arranged the delivery and training for the machines very promptly and have supported us anytime we need help. Thank You!”

The machines Senna chose were the highly popular Duplex 340 Steam and Duplex 420 Steam floor cleaning machines which clean and sanitise both carpets and hard floors utilising the power of steam which has been proven to kill 99.998% of bacteria.

Senna Osman Charing Healthcare Duplex Steam 16 November 2020

Sue Ryder Care

Customer has left the following comments:-

How clear was the training? Very clear and concise
Did the operators find the machine easy to use? Yes, due to the excellent training given
Was the training carried-out professionally? Very
Are all the operators happy to use the machine? Yes
Did the machine perform as expected? Yes
What was your overall opinion of the training? Very helpful
Training carried-out by Jon Asbury

Jon explained how to use the machine incredibly well, he made sure everyone was happy before moving on to another instruction

He involved the operators and gave time for them to try the machine and also ask questions

He didn't rush the operators or any of the instructions, clear and concise. Very impressed.

1 December 2020

Customer has left the following comments:-

How clear was the training? Very clear
Did the operators find the machine easy to use? Yes
Was the training carried-out professionally? Yes, Very professional
Are all the operators happy to use the machine? Yes
Did the machine perform as expected? Better
What was your overall opinion of the training? Very good easy to understand
Training carried-out by Neil Anthony

The trainer Neil Anthony is a nice bloke, explained the machine in easy terms very helpful

Yorkare 1 December 2020

Netley Court

Customer has left the following comments:-

How clear was the training? Very clear
Did the operators find the machine easy to use? Yes
Was the training carried-out professionally? Yes
Are all the operators happy to use the machine? Yes
Did the machine perform as expected? Yes
What was your overall opinion of the training? Very good
Training carried-out by Kevin Hines

The training was very clear and the housekeepers were asked if they had any questions a number of times, Very good

1 December 2020

I just wanted to pop an email across in regards to the training we had this morning with Kevin. We just wanted to feedback and mention how great we thought it was and really informative. He is a lovely, friendly and professional guy who delivered it really well and was approachable with questions etc. All in all, a really great training session and we can't thank him enough! Just fab!

Thanks again for all your help in getting our training sorted - our machines are working like an absolute dream again!

All the Best,
Jana

A Top 20 Most Recommended Care Home Group

 

 

2 September 2022

Great training session, everything explained clearly and very well, by Kevin Hines

Cwrt Clwydi Gwyn Care Duplex 340 Steam 2 September 2022